Help Resources

Our mission is quite simple: 100% customer satisfaction.

For questions on internet ordering, please contact School Specialty Online Support.

Email: onlinehelp@schoolspecialty.com
Phone: 800-513-2465

Hours: 7:00 am to 5:00 pm CST Monday - Friday

Customer Care

Online Customer Care

School Specialty is pleased to introduce a faster, more efficient way to get answers wherever and whenever you need them. Our new Customer Care online solution offers 24/7 access, so you can get immediate answers to your most commonly requested customer information.

• Track orders
• Obtain order-related documentation
• Automated requests for service (report missing, damaged, incorrect, or unwanted items)
• Request a catalog
• View shipping and return policies
• Find answers to FAQs

It's fast. It's easy. Click Here.

Returns

At School Specialty, we are committed to delivering only the highest quality merchandise ON TIME and ACCURATELY.

If you are not completely satisfied with an item on your order, receive a duplicate order, or receive an incorrect item, use our convenient web option to Request a Return. Our helpful web feature allows you to select the item(s) from the order you wish to return. Select a reason for the return request and let us know if you would prefer credit to your account or a replacement. We'll take care of the rest.

Unused merchandise that does not meet your complete satisfaction may be returned in its original packaging within 30 days. If returns are due to our error, we will pay for return shipping.

Help Documents

Ordering Add Promotion Code Configure Items Digital Catalogs Entering Orders Registration	Search Search by Catalog Item Number Search by Keyword Search Options
Other Browser Recommendations Clearing Your Cache Files New Features

Download the Complete Release Manual

Forms

Blank Requisition Form

Credit Application

User Import Template

W9 Form