Frequently Asked Questions
Effective July, 2018 there will be changes to the way your Classroom Direct order is processed. Please see below for more information.
Q: Will my orders be placed with School Specialty or Classroom Direct?
A: Orders will be placed with and processed by School Specialty. Invoices will come from School Specialty.
Q: Can I still phone/fax/mail my order in to Classroom Direct?
A: To ensure timely processing of your order, we encourage you to update your order contact information to School Specialty including:
P.O. Box 1579, Appleton, WI 54912-1579
ph: 888-388-3224 / fax: 888-388-6344
Q: Do I need to change vendor information in my procurement/AP system?
A: If you do not currently have School Specialty set up as a vendor in your system, then you will need to add us so that we can properly process your order. In addition, you should remove/de-activate Classroom Direct as a vendor in your system.
Q: I do not currently do business with School Specialty, but would like to set up an account and establish terms, what steps do I need to take?
A: To establish an account with School Specialty and acknowledge terms and conditions of sales, simply fill out a credit application and send it back to us to start the process.
Q: Do I need a new W9?
A: If you are not already doing business with School Specialty and require a W9, please email us at firstname.lastname@example.org to request one.
Q: Can I still access the Classroom Direct product offering?
A: Yes! All the great products offered by Classroom Direct are also available through School Specialty, plus thousands more. Visit SchoolSpecialty.com/Classroom Direct to browse and shop our full offering
Q: I have a saved cart on the ClassroomDirect website, will this cart be accessible on SchoolSpecialty?
A: Yes! If you saved a cart under your account, this cart will be accessible on SchoolSpecialty.com
Q: Is there a different shipping policy when ordering from School Specialty?
A: No, School Specialty shares the exact same shipping policy as what Classroom Direct had.