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Frequently Asked Questions

Effective January, 2019 there will be changes to the way your Frey order is processed.

Please see below for more information.

Q: Will my orders be placed with School Specialty or Frey?
A: Orders will be placed with and processed by School Specialty. Invoices will come from School Specialty.

Q: Can I still phone/fax/mail my order in to Frey?
A: To ensure timely processing of your order, we encourage you to update your order contact information to School Specialty including:

School Specialty
P.O. Box 3000, Nashua, NH 03061-3000
ph: 800-258-1302 / fax: 800-282-9560
customercare.frey@schoolspecialty.com

Q: Do I need to change vendor information in my procurement/AP system?
A: If you do not currently have School Specialty set up as a vendor in your system, then you will need to add us so that we can properly process your order. In addition, you should remove/de-activate Frey as a vendor in your system.

Q: I do not currently do business with School Specialty, but would like to set up an account and establish terms, what steps do I need to take?
A: To establish an account with School Specialty and acknowledge terms and conditions of sales, simply fill out a credit application and send it back to us to start the process.

Q: Do I need a new W9?
A: If you are not already doing business with School Specialty and require a W9, please email us at creditdept@schoolspecialty.com to request one.

Q: Can I still access the Frey product offering?
A: Yes! All the great products offered by Frey are also available through School Specialty, plus thousands more. Visit SchoolSpecialty.com/Frey to browse and shop our full offering

Q: I have a saved cart on the Frey website, will this cart be accessible on School Specialty?
A: Yes! If you saved a cart under your account, this cart will be accessible on SchoolSpecialty.com

Q: Is there a different shipping policy when ordering from School Specialty?
A: No, School Specialty shares the same shipping policy as Frey.

 

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