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Help Resources

Our mission is quite simple: 100% customer satisfaction.

For questions on internet ordering, please contact School Specialty Web Support.

Phone: 800-513-2465

Hours: 7:00 am to 6:00 pm CST Monday - Friday

Help Documents

Entering Orders
Search Options
Search by Catalog Item Number
Search by Keyword
Digital Catalogs
Add Promotion Code
Configure Items
Clearing Your Cache Files
Credit Application

How Do I Make a Return?

If, for any reason, you are not completely satisfied with any of our products please call our Customer Care Department at 800-225-3739 within 30 days. Our friendly and courteous Customer Care Representatives are happy to assist you with all of your customer service needs. All products must meet your expectations or we will make it right for you. Call Center hours are 8:00am - 6:00pm EST.

How is My Order Shipped?

Most in-stock orders ship within 48 hours and are delivered to you within 3-5 business days. Due to high volume in summer, please allow an additional 1-3 days. Truck shipments may take additional time.

Shipping Rates

• Minimum Shipping Charge is $5.00
• Add 12% to all products to cover shipping and handling

Additional Shipping Charges

Live Items (Excludes: AK, HI)

  • $12.50 - One to Three

  • $22.00 - Four to Five

  • $30.00 - Six or More

Hazardous Material Items (Excludes: AK, HI)

  • $25.00 - One to Three

  • $75.00 - Four or More

  • $75.00 - Products with the (Truck icon) on product detail screen

Truck Freight
Some items must be shipped via motor truck freight. Additional shipping charges will be included on your invoice. If we must ship via motor truck freight the fee is 15% of the order with a minimum charge of $99.

Next Day and 2-Day Shipping
Need it sooner? We can ship your order using 2 Day service or Next Day service for an additional cost. For additional shipping costs, please call 800-258-1302.

How Can I Pay?

Credit Card: Master Card, Visa, American Express, Discover


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