Our mission is quite simple: 100% customer satisfaction.
For questions on internet ordering, please contact Classroom Direct Web Support.
Hours: 7:00 am to 6:00 pm CST Monday - Friday
Customer Care Service Center
School Specialty is pleased to introduce a faster, more efficient way to get answers wherever and whenever you need them. Our new Customer Care Service Center offers 24/7 access, so you can get immediate answers to your most commonly requested customer information.
• Track your order
• Obtain order-related documentation
• Automated requests for service (report missing, damaged, incorrect, or unwanted items)
• Request a catalog
• View shipping and return policies
• Find answers to FAQs
It's fast. It's easy. Click Here.
At School Specialty, we are committed to delivering only the highest quality merchandise ON TIME and ACCURATELY.
If you are not completely satisfied with an item on your order, receive a duplicate order, or receive an incorrect item, use our convenient web option to Request a Return. Our helpful web feature allows you to select the item(s) from the order you wish to return. Select a reason for the return request and let us know if you would prefer credit to your account or a replacement. We'll take care of the rest.
Unused merchandise that does not meet your complete satisfaction may be returned in its original packaging within 30 days. If returns are due to our error, we will pay for return shipping.